What You’ll Do

Journey Management & Case Coordination

• Manage surrogacy journeys from initial match through postpartum, serving as the primary point of contact for all parties involved.
• Coordinate communication and scheduling between intended parents, gestational surrogates, IVF clinics, reproductive attorneys, mental health professionals, and insurance providers.
• Guide intended parents and surrogates through the match process, setting expectations and supporting alignment from the start.
• Monitor medical milestones including screening appointments, embryo transfers, pregnancy confirmations, OB appointments, and delivery planning.
• Track case timelines and ensure all contractual, legal, and medical deadlines are met.
• Proactively identify risks, delays, or complications and work to resolve or escalate issues before they impact the journey.
• Coordinate travel logistics when surrogates or intended parents need to be at clinic appointments or delivery locations.

Client Support & Communication

• Provide consistent, compassionate, non-clinical emotional support and education to intended parents and surrogates throughout the journey.
• Set clear expectations regarding timelines, medical processes, legal steps, financial responsibilities, and communication norms.
• Conduct regular check-ins with both intended parents and surrogates to ensure alignment, satisfaction, and emotional well-being.
• De-escalate conflicts or misunderstandings between intended parents and surrogates with professionalism and care.
• Serve as a calming, knowledgeable presence during high-stress moments such as failed transfers, pregnancy complications, or delivery changes.
• Communicate exclusively through company-approved systems.

Documentation & Compliance

• Maintain accurate, detailed, and up-to-date case records in company systems at every stage of the journey.
• Ensure all required documents (contracts, medical clearances, insurance confirmations, legal agreements) are collected, filed, and tracked.
• Follow HIPAA requirements and company confidentiality policies in all communications and record-keeping.
• Ensure compliance with ethical standards, company protocols, and applicable federal and state law.
• Prepare case summaries, status reports, and handoff documentation as needed.

What We’re Looking For

• Active LMSW or LCSW license in the U.S. (required).
• Minimum 3-5 years of post-graduate, professional social work experience in women’s health, fertility, adoption, or family services. Internship experience will not be considered.
• Strong communication skills, high emotional intelligence, and the ability to support families in emotionally sensitive situations.
• Comfort with virtual communication tools and case management platforms.
• Flexibility to occasionally support clients outside of standard business hours (different time zones, evening calls, or urgent situations).

What We Offer

• Salary range: Based on experience.
• Full benefits: medical, dental, vision, life, 401(k) match.
• 11 paid holidays, paid time off, and sick leave.
• Educational assistance.
• Flexible scheduling.
• Hybrid work environment (1 day in office per week) with flexibility built in.
• Professional development opportunities.
• A mission-driven team that genuinely changes lives every day.

Equal Opportunity Employer