Sr. Surrogacy Case Manager

Suwanee, GA

Full Time

Manager/Supervisor

The Senior Surrogacy Case Manager manages surrogacy journeys from match through postpartum while also supporting consistency and collaboration across the case management team. This role carries a full caseload and serves as a resource to other case managers on protocols, case flow, and complex cases. This is a non-supervisory, senior-level role for someone who wants meaningful work, autonomy, and influence without people management.

Responsibilities

Manage surrogacy cases from match through postpartum
Serve as the primary contact for intended parents, gestational surrogates, clinics, attorneys, and counselors
Provide non-clinical emotional support, education, and proactive issue resolution
Maintain accurate documentation and clear communication
Support other case managers with guidance on protocols and best practices
Assist with onboarding, quality checks, and occasional case coverage
Collaborate with Operations on workflow and process improvements

What You’ll Get

Hybrid work structure based on role needs
Senior-level scope without direct supervisory responsibility
Competitive salary based on experience
Medical, dental, vision, life insurance, and 401(k)
PTO plus unlimited sick time (within reason)
Work that is meaningful, relationship-driven, and emotionally impactful
A professional, collaborative team environment

Qualifications

Active LMSW or LCSW required
3–5+ years of experience in surrogacy related family-building work
Strong judgment, organization, and communication skills
Comfortable managing a full caseload while supporting team consistency
Ability to occasionally support clients outside standard business hours

Compensation & Benefits

Salary range: Based on experience.
Full benefits: medical, dental, vision, life, 401(k) match, PTO.
Unlimited sick time and flexible scheduling.
Remote position (occasional travel may be required).
Professional development opportunities in the reproductive health field.

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How many years of direct experience do you have managing surrogacy or third-party reproduction cases from match through postpartum? Briefly describe your role.*

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This role includes guiding other case managers without formal people management. Describe how you have supported or mentored peers while maintaining your own caseload.*

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Sr. Surrogacy Case Manager

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